Community Guidelines

Treat others the way you would want to be treated. Disagreements happen, but they should stay civil. Communicate honestly and professionally, especially when negotiating a sale, a trade, or resolving a problem.

Harassment, bullying, threats, stalking, and intimidation are not tolerated. This includes repeated unwanted contact, targeting someone after they have asked you to stop, and encouraging others to harass a person.

We do not allow content that attacks, dehumanises, or promotes hatred against people based on characteristics such as race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, or age.

Do not refuse to trade with, exclude, or treat people unfairly on the basis of protected characteristics. Everyone should be able to participate in the marketplace on equal terms.

Do not post repetitive, irrelevant, or unsolicited content. This includes flooding feeds with duplicate listings, mass-messaging users, and posting misleading content to farm engagement.

Every listing must be genuine. Do not post items you do not have, cannot sell, or do not intend to sell. Descriptions, prices, and photos must accurately represent the real item.

Do not pretend to be someone else — another person, a business, a brand, or Social Market HQ itself. Do not create accounts designed to deceive others about who you are.

Any attempt to deceive others for gain is prohibited. This includes scams, payment fraud, non-delivery of paid items, counterfeit goods, and misleading "bait and switch" tactics.

Advertising and promotion must be honest. Do not use false discounts, fabricated reviews, exaggerated claims, or deceptive urgency to pressure people into buying.

Do not list, barter, request, or promote prohibited items, including illegal drugs, unlawful weapons, counterfeit goods, stolen property, fake documents, protected wildlife, dangerous chemicals, or any illegal service. The full list is in our Terms of Service.

Private messaging is for legitimate communication. Do not use it to spam, phish, harass, or defraud. Keep conversations relevant to buying, selling, bartering, and community connection.

Only post content you own or have the right to use. Do not upload photos, videos, logos, or descriptions that infringe someone else’s copyright or trademark. We remove infringing content and may act against repeat infringers.

If you see behaviour that breaks these Guidelines, report it. Reports help us keep the community safe. You can report users and listings directly on the platform, or contact our team.

We enforce these Guidelines fairly and proportionately. Depending on the severity and history of the behaviour, we may remove content, issue a warning, temporarily suspend an account, or permanently terminate it. Repeated violations, and serious ones such as fraud or threats, can lead to immediate removal from the platform.